J. Sargeant Reynolds Community College’s Information Center celebrated its 10 year anniversary just last month, on August 5. On September 4 the Center achieved another milestone - servicing its 1,000,000th caller. The Information Center staff fields calls for all of the three Reynolds campuses and the Ginter Park Center. Frequently asked questions include questions about admissions, financial aid, registration and queries about special events.
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| (L-R) Terri Britt, Sidney Young, Dr. Gary Rhodes and Marianne McGhee |
The lucky 1,000,000th caller was Sidney Young of Henrico County who will begin classes at Reynolds in January 2014 planning to pursue a degree in nursing. You might say that nursing is in her blood as she is following in the footsteps of her mother, aunt and grandmother. With a 4 year-old son just beginning pre-school, Sidney decided it was time to pursue her dream of becoming a nurse.
On September 4 Sidney called the Information Center to inquire about the status of her financial aid application. According to Sidney, she received a very prompt, concise and professional response to her question and then was asked to hold for one moment. Information Center Manager Terri Britt came back on the line, amid a background of clapping and cheering, and congratulated Sidney on being the Information Center’s 1,000,000th caller. After finally convincing Sidney that the celebration was real, Sidney agreed to visit with the Information Center staff on Thursday, September 12th to commemorate the milestone.
To Sidney’s surprise when she arrived on September 12 she was greeted by Reynolds President Dr. Gary Rhodes, Director of Development Marianne McGhee, Information Center Manager Terri Britt and many other staff members and a celebration that included cake, balloons, Reynolds giveaways, and a $1,000 scholarship. Amid a few tears of joy, Sidney expressed her thanks and excitement at the prospect of beginning classes in January.
The Information Center is open from 8:15 a.m. to 5 p.m., Monday through Friday. Over the last ten years the center has grown from a staff of one full-time and two part-time staff members to eight full-time staff members that answer an average of 100,000 calls per year.
